Terms Of Service
Please read and Understand before Commissioning Or Ordering
By placing a down payment for a suit from Rising Sun Kemono the commissioner is accepting to work with us and agree to these terms and conditions.
The commissioner agrees that they are at least 18 years old, will provide all requested information to complete order, and provide payment in timely fashion
Anything agreed upon by both parties in writing, whether email, text message, instant messenger, etc is a legal document.
Please keep a record of any transactions, conversations, or emails.
Custom Commission Quotes / Ordering
Quotes are strictly an estimate of the overall price regarding the product. In no way do they bind the commissioner in a contract with Rising Sun Kemono, nor is it an affirmation that the commission has been accepted.
When sending in a quote, please fill out the commission form to the fullest extent. Including but not limited to images, measurements, references, and descriptions. Quotes are only valid for Thirty (30) days from the date they are answered. Project duration mentioned in the quote is estimate and will not be finalized until final payment, measurements, agreed to design and DTD is received.
Copy of government issued identification shall be provided to prove that the commissioner is who is claimed to be ordering and is at least 18 years old.
Custom Character Commission
By choosing Rising Sun Kemono you understand that Rising Sun Kemono specializes and only produces Kemono Style Fursuits. References provided that are more realistic, or otherwise far away from a Kemono design are indeed acceptable but will only be used as a guide to making a Kemono style Fursuit. Rising Sun Kemono will not reproduce, replicate, or copy any existing suit or copyrighted characters.
Custom characters are recommend to have clear 2-3 views of reference pictures for the character. This can be through various artworks, photos of existing suits, or most importantly reference sheets. Any markings or colors that are inconsistent between artwork, photos, ref sheets, etc, need to be addressed. Fur colors will be matched as close as possible to references provided.
If you have preferred fur choices or colors, it is your duty to inform us. if the quality of the fur you have chosen does not meet Rising Sun Kemono standards, then Rising Sun Kemono is free to use a higher quality fur of similar or alike colors. We will do our best to work to get the exact colors and fur types, but it is not guaranteed.
After the commissioner confirms their spot via deposit payment, any changes must be made before work on the order is started. Changes can cause an increase or decrease in price and schedule.
A NON-REFUNDABLE down payment of 30% is required to secure a design and/or a spot in our commission list. Full payment on your suit is required before beginning work.
For payment Rising Sun Kemono currently accepts credit, debit, and PayPal for all customers. Delays in payment may result in the loss of your spot, delay in your order, and can end with termination of the quote/order.
We do accept payment plans. Payment plans do not account for the required 30% down payment and only reflect the remaining 70% of the total. These plans are negotiated and binding between Rising Sun Kemono and the commissioner. Work does not start until full payment has been received.
All suits Rising Sun Kemono suits have a 90-day warranty from the date of shipping. The warranty includes, but is not limited to, holes or ripped seams found on the initial inspection, incorrect sizes of parts such as head, bodies, hands and feet, and areas where adhesives fail.
This warranty will NOT general cover wear and tear, self-inflicted damage, and incorrect sizing of parts of which the commissioner is accountable. (For example, having size 8 shoes but requesting a suit with size 6 shoes, or giving improper body measurements and receiving a suit that is either too small or too baggy). Any outside modifications (that have were not approved by Rising Sun Kemono) voids the warranty and any adjustments/repair thereafter will require payment. Rising Sun Kemono reserves the right to void warranty at our discretion.
Refunds and returns
Refunds are not available for the 30% deposit, regardless of circumstance. Once a suit is complete, a refund is no longer available. If a commission happens to be cancelled during construction, a refund will be warranted based off what work has already been done as determined by Rising Sun Kemono. Rising Sun Kemono holds the right to refuse refund or cancel an order and refund at their own discretion.
Note that Returns are not accepted under any circumstances.
All commissions are subject to possible delays. Any commissions not under rush deadline do not have any guaranteed completion dates. Any dates discussed are estimates, which are subject to change based on multiple factors including but not limited to complexity of projects, position in queue, and our overall workload. (We are not responsible for any delays that may arise from shipping services being slowed),
All fursuits are shipped once suit is complete and final payment is received. Shipping will be conducted by United States Postal Service, FedEx, or UPS. Shipping will include insurance and tracking. Expedited shipping will be at the expense of the commissioner. The cost of shipping will be determined when your suit is boxed and weighed.
Rising sun Kemono is not responsible for customs charges, tariffs, duties, or other taxes when shipping internationally. Rising Sun Kemono is not responsible for any communication on the part of the commissioner during the shipping process.
Repairs and Alterations
Repairs and/or alterations outside of the warranty are at the cost of the commissioner including all shipping costs.
Once the suit is inspected by Rising Sun Kemono will be able to give you an exact cost of the repairs as well as the completion time. The fursuit will not be returned until it is fully paid for.
If you're sending in your fursuit to get alterations or repairs the suit MUST be clean before you send it in. Rising Sun Kemono will refuse to work on a dirty bodysuit for health reasons.
Delays are rare but can occur. Rising Sun Kemono is committed to limiting these but will inform you of delays via e-mail. Any delays override deadlines previously agreed upon.
About the handling of produced products
Kemono Suit Usage Guidelines
Products produced by Rising Sun Kemono represent our company so treat them with respect as a lot of hard work goes into each product. If you violate the following prohibited matters Rising Sun Kemono reserves right for legal action.
- Commercial use, unless given express written permission
- Registration of trademark, unless given express written permission
- Used in or for religious or political manners
- Used in or for a public sexual act, manner, or expression
- Appearance on websites that promote or are used for adult content
- Used in violent acts or acts that can be perceived as violent
- Naming that lacks dignity to the characters
Rising Sun Kemono does not give up rights for our original characters unless given express written permission
All claims and disputes arising under or relating to this Agreement are to be settled by binding arbitration in the state of Florida or another location mutually agreeable to the parties.
The arbitration shall be conducted on a confidential basis pursuant to the Commercial Arbitration Rules of the American Arbitration Association
Updated: October 2022